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GitLoom Terms of Service

Last Updated: April 18, 2025

Welcome to GitLoom!

Thanks for using GitLoom! These Terms of Service ("Terms") cover your use of our service, so please read them carefully.

GitLoom is operated by Swiftmade OÜ, registered in Estonia (registry code: 14173141, VAT ID: EE101997148) with our office at Pärnu mnt 148, 11317, Tallinn, Estonia.

By signing up for or using GitLoom, you're agreeing to these Terms. If you have any questions, please contact us at [email protected].

Definitions

Before we dive in, here are some important terms we'll use throughout:

  • Service: GitLoom and all its features and functionality

  • GitHub Data: Any information accessed from your GitHub repositories through the GitHub API, including but not limited to code, commit data, pull requests, issues and comments.

  • User Account: Your registered account on GitLoom, including login credentials and profile information

  • Reports: The insights, summaries, and visualizations generated by our Service based on your GitHub Data

  • Subscription: Your paid access to our Service according to the plan you select

  • Personal Data: Information relating to an identified or identifiable natural person as defined by applicable data protection laws

What GitLoom Does

GitLoom translates GitHub activity into clear, business-friendly insights. We connect to your GitHub repositories (with your permission) to analyze development activity and generate reports that make technical progress understandable to non-technical stakeholders.

Your Account

To use GitLoom, you'll need to create an account with accurate information. You're responsible for keeping your password secure and for all activity under your account.

How We Handle Your GitHub Data

Your Data Remains Yours

We don't claim ownership of your GitHub data or code. You retain all rights to your repositories and code.

What We Access

We only access the GitHub repositories you explicitly authorize us to access. We won't look at repositories you haven't connected to GitLoom.

How We Use GitHub Data

We use your GitHub data only to:

  • Generate reports and insights for you

  • Improve our service

  • Maintain and troubleshoot our service

We won't use your GitHub data to:

  • Sell or share with third parties

  • Create competitive products

  • Train AI models unrelated to improving GitLoom's functionality

Data Security

We implement industry-standard security measures to protect your GitHub Data, including:

  • Secure, access-controlled storage systems

  • Regular security audits and testing

  • Authentication protocols to prevent unauthorized access

  • Data minimization (we only store what's necessary for the Service)

  • Automatic deletion of sensitive data after processing

We process your GitHub Data primarily to generate reports and only retain the content and metadata necessary for our service to function. We never access or maintain full copies of your source code.

Despite these protections, no online service can guarantee absolute security. You acknowledge that you provide GitHub Data at your own risk, and we recommend connecting only repositories you're comfortable sharing with a third-party service.

Using GitLoom

What You Can Do

You can use GitLoom for your personal or business needs as described in our service documentation.

What You Can't Do

  • Share your account with others

  • Use GitLoom to break laws or violate others' rights

  • Try to reverse-engineer our service

  • Use automated tools to scrape or access our service

  • Use GitLoom in a way that could damage, disable, or impair our service

Payments and Billing

Subscription Fees

You'll be charged according to the plan you select. For monthly subscriptions, you'll be billed at the beginning of each billing cycle. For annual subscriptions, you'll be charged the full amount at the start of your subscription period.

Payment Methods

By providing payment information, you represent that you are authorized to use the payment method and you authorize us to charge your payment method for all fees related to your Subscription.

Changes to Pricing

We may change our pricing by giving you at least 30 days' advance notice via email or an in-app notification. If you continue to use GitLoom after the price change takes effect, you will be charged the updated price.

Cancellation and Refunds

You can cancel your Subscription anytime through your account settings or by contacting [email protected]. Cancellation will take effect at the end of your current billing period. We don't offer refunds for partial billing periods or unused portions of your Subscription.

Service Availability and Changes

We strive to keep GitLoom available 24/7, but occasionally we may need to perform maintenance or updates. We'll try to give you notice when possible.

We may change, suspend, or discontinue any aspect of GitLoom at any time, including features or pricing. We'll provide reasonable advance notice of significant changes.

Limitation of Liability

Service Provided "As Is"

GitLoom is provided "as is" without warranties. We work hard to make our service reliable and secure, but we can't guarantee it will always be error-free or uninterrupted.

Our Liability Cap

If something goes wrong, our liability to you is limited to the amount you've paid us in the 12 months before the issue. We're not liable for lost profits, data loss, business interruption, or indirect damages.

This liability limitation doesn't apply where prohibited by law.

Term and Cancellation

You can stop using GitLoom and cancel your account anytime. We may suspend or terminate accounts that violate these Terms or are inactive for an extended period.

After cancellation:

  • Your access to the service will end at the end of your current billing cycle.

  • We'll delete your account data within 30 days

  • We'll delete your GitHub data immediately

Legal Details

These Terms are governed by Estonian law. Any disputes will be resolved in the courts of Tallinn, Estonia.

We may update these Terms from time to time. We'll notify you of significant changes and give you the opportunity to review them before they take effect.

Privacy and Data Protection

Please review our Privacy Policy to understand how we collect and use personal data. Our Privacy Policy is part of these Terms.

Thanks for reading our Terms! If you have any questions, please email us at [email protected].